One Window

There are many programs for 14 different target groups. But often, a poor family is not aware of the benefits they are entitled to and, if they are aware, they have to go to multiple offices to seek help. With One Window , the aim is to deliver services through a single window, a one-stop shop. One Window has six pillars: A One Stop Shop, the Center; a public facing digital information and services platform; mobile app; back office consolidated digital interface; Cognitive API architecture, or the integrated national socioeconomic database; and finally, the One-Window Beneficiary Selection and Targeting Policy. The first One Window Center opened in Sitara Market Islamabad on June 9, 2021. will open One Window Centers in every district.